Shipping & Delivery
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Shipping & Delivery
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At
Titan Depot, we aim to dispatch all United Kingdom orders within 3 working days unless stated otherwise. we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.
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You can choose your preferred shipping method on the Order Information page during the checkout process.
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* Important Notes |
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* What is item processing time? |
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| After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process. |
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* Shipping Cost For Knife Resistant Anti Slash Products |
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| While we offer free shipping on all camping and survival items, due to the general bulk and weight of the "Knife Resistant Anti Slash Products" because of the Kevlar protective lining. We offer a subsidised shipping rate, where we pay a portion of the shipping cost to save you money. As we believe this is a fair compromise to keeping our customers happy. |
When a small error occurred with delivery of my purchase Dean went above and beyond to rectify the problem and I'd like his brilliant customer service be recognised. Thank you so much Dean, your an absolute gentleman.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
Refund Policy
Refund Policy
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Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Body Armour Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the amount of administration required to provide a customer with a licence for body armour, we will retain 30% of the item value. Not including the shipping cost for obvious reasons.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@titandepot.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@titandepot.co.uk and send your item to: 19 Copford Close WOODFORD GREEN GB ig88eh.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 19 Copford Close WOODFORD GREEN GB ig88eh
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Warranty
The company shall not be responsible for:
- Any defects resulting from wear and tear, accident or improper use by the purchaser or user.
- Unless confirmed by the company in writing, the company does not warrant that the product/s purchased are suitable for the particular use as required by the purchaser.
- Any defects on a product supplied where, for whatever reason, the original manufacturer refuses to accept that the particular item is eligible for repair under warranty.
- The company may, at its discretion, accept goods for refund, always subject to the goods being returned in perfect condition, complete with all accessories and full packaging also to be in perfect condition. In all cases returns and 'refused' deliveries will be subject to a 25% re-stocking fee.
- The customer is responsible for the cost of returning goods for repair and for the return carriage costs of goods being sent back after repair.
- No refund can be given for the original shipping/postage cost of any items which are returned for credit. The refund given will be for the cost of the item only.
