Shipping & Delivery

We dispatch all UK orders within 1–2 working days, with delivery typically taking 2–3 working days unless otherwise noted. (Tracked shipping on request)

Estimated Delivery Time
We estimate 2-3 working days from the moment you place your orders. We use Royal Mail which are the most reliable but are not guaranteed.

Exchanges & Replacements
We offer a 7 day money back guarentee for peace of mind on all orders. So rest assured you are in safe hands.

Tracking Info
Shipment tracking numbers on request but may take a few days to activate in the courier's system after shipment. 

Delivery Time Calculation
Total Delivery Time = Processing Time + Shipping Time

After receiving your order, we perform quality checks before shipment to ensure you get the best service possible.

 

  • Average processing time: 1–2 business days
  • If items are in high demand: 3–5 business days (you’ll be notified)

Delivery Delays
If your package hasn’t arrived within the estimated time frame, just contact us. We’ll check the status, provide an updated delivery deadline and make it right if there’s an issue. Please reach out before panicking as we are here to help! 

Holiday Delays
Shipping times may be affected by public holidays as couriers and manufacturers reduce operations. This is outside our control, but we do everything possible to keep operations running smoothly.
Normal service resumes immediately after each holiday.

Split Shipments
Some orders may arrive in separate packages. If you receive only part of your order at first, don’t worry—the rest is on the way! We sometimes split shipments to get your gear to you faster and more cost-effectively.

Shipping Origin
All orders are shipped from Titan Depot’s warehouse and distribution centres across the UK.

Shipping Costs
For Knife-Resistant / Anti-Slash Products with Kevlar lining, due to their weight and bulk, we offer a subsidized shipping rate. We cover part of the cost to keep things fair and affordable for you.

Order Verification
For your security, we occasionally need to confirm your payment and order details before processing, especially if flagged by the payment gateway. This helps protect your data and prevent fraud. 

Need Assistance?
Have questions? Contact our support team as we’re here to help and typically respond the same day.