
Shipping & Delivery
At Titan Depot, we aim to dispatch all UK orders within 1–2 working days, with delivery typically taking 2–3 working days unless otherwise noted.
We truly value every customer, so your satisfaction is our top priority!
Shipping & Delivery Information
Estimated Delivery Time |
|
---|---|
We estimate 2-3 working days to your door and are estimates are based on real-world shipping data from past orders. While reliable, they are not guaranteed due to the fast-changing economy. |
|
Tracking Info |
|
Tracking numbers may take a few days to activate in the courier's system after shipment. If tracking info doesn’t appear right away, please check again later or contact us via email and we’ll provide any available updates. |
|
Delivery Time Calculation |
|
Total Delivery Time = Processing Time + Shipping Time After receiving your order, we perform quality checks before shipment to ensure you get the best service possible.
|
|
Delivery Delays |
|
If your package hasn’t arrived within the estimated time frame, just contact us. We’ll check the status, provide an updated delivery deadline, and make it right if there’s an issue. Please reach out before panicking—we’re here to help! |
|
Holiday Delays |
|
Shipping times may be affected by public holidays as couriers and manufacturers reduce operations. This is outside our control, but we do everything possible to keep operations running smoothly. Normal service resumes immediately after each holiday. |
|
Split Shipments |
|
Some orders may arrive in separate packages. If you receive only part of your order at first, don’t worry—the rest is on the way! We sometimes split shipments to get your gear to you faster and more cost-effectively. |
|
Shipping Origin |
|
All orders are shipped from Titan Depot’s warehouse and distribution centres across the UK. |
|
Shipping Costs |
|
For Knife-Resistant / Anti-Slash Products with Kevlar lining, due to their weight and bulk, we offer a subsidized shipping rate. We cover part of the cost to keep things fair and affordable for you. |
|
Order Verification |
|
For your security, we may need to confirm your payment and order details before processing, especially if flagged by the payment gateway. This helps protect your data and prevent fraud. |
|
Need Assistance? |
|
Have questions? Contact our support team as we’re here to help and typically respond the same day. |
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security

Refund Policy
Refund Policy
-----
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Body Armour Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the amount of administration required to provide a customer with a licence for body armour, we will retain 30% of the item value. Not including the shipping cost for obvious reasons.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@titandepot.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@titandepot.co.uk and send your item to: 19 Copford Close WOODFORD GREEN GB ig88eh.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 19 Copford Close WOODFORD GREEN GB ig88eh
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----
Warranty
The company shall not be responsible for:
- Any defects resulting from wear and tear, accident or improper use by the purchaser or user.
- Unless confirmed by the company in writing, the company does not warrant that the product/s purchased are suitable for the particular use as required by the purchaser.
- Any defects on a product supplied where, for whatever reason, the original manufacturer refuses to accept that the particular item is eligible for repair under warranty.
- The company may, at its discretion, accept goods for refund, always subject to the goods being returned in perfect condition, complete with all accessories and full packaging also to be in perfect condition. In all cases returns and 'refused' deliveries will be subject to a 25% re-stocking fee.
- The customer is responsible for the cost of returning goods for repair and for the return carriage costs of goods being sent back after repair.
- No refund can be given for the original shipping/postage cost of any items which are returned for credit. The refund given will be for the cost of the item only.
The service was fantastic, i bought the wrong size swapping for a smaller size was so quick
Good retailer
Great customer service
I ordered wrong size , so my fault .
Charged me to send out correct size ( I returned the item at my own cost ) which is only fair , when the mistake was mine !
Followed instruction to a tee !